NERC unveils new guidelines on third-party electricity bill collection.

the collection provider and shall be regularly evaluated by the DisCo.

“All collection service contracts/agreements shall specify the transaction account details before the approval of the commission, provided that subsequent additions to the listed accounts shall be filed with the commission.

“Any collection from MD customers shall attract no commission payment to the third-party collection agent.

“The above-approved commission/rates shall remain in force until amended by the commission. All existing and operating contracts must be regularised within 90 days from the effective date of these guidelines.”

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